FAQs

The cost of your session will vary depending on the service. 

• Individual sessions are booked for 60 minutes and billed at $180+. 
• Relationship sessions are booked for a 90 minute intake at $270, with 60 minute follow-ups for $180. 
• Family sessions are booked for 90 minutes and billed at $270. 
• Legal and risk assessments are billed at $200 per hour.

We accept cash, credit, or email money transfer at the end of your session.

When you call our intake line you will complete a brief assessment over the phone to discuss your presenting concerns and therapy needs. After you complete your intake, you will be connected with a therapist based on your requests and to arrange a consultation or appointment time. If you already know who you would like to book with, that’s ok too! Just let us know.

Yes! At ITS we believe that matching with the right therapist can be one of the most important aspects of therapeutic success. That’s why we offer free 10 minute phone consultations as an option before you book. These consultations allow the opportunity to ask questions and “meet” your therapist beforehand. If for whatever reason you don’t click with your therapist, let us know and we would be happy to work to find you a better fit.

Most insurance companies do provide coverage for counselling services. However, not all insurance plans allow direct billing. Therapists at ITS can direct bill to Alberta Blue Cross, Greenshield, Medavie Blue Cross, the Cooperators, Veterans Affairs Canada, Calgary Police Service, Workers Compensation Board of Alberta, and a variety of religious organizations across Alberta.

We recognize that there are times where crisis occurs and you may need to come in for counselling as soon as possible. The staff at ITS are proud to offer flexible booking options which allows you to be seen as soon as possible.

We understand that life can be unpredictable and there may be times that you are unable to attend your appointment. If you need to reschedule or cancel your appointment we request 24 hours notice.

If you have a specific therapist that you would like to see, please let us know at intake and we would be happy to accommodate. Otherwise, our intake specialist will discuss your specific needs during your consultation and  refer you to the therapist that is best suited to you.

ITS is pleased to provide appointments Monday to Saturday. All of our therapists work evenings and would be happy to book a time that works for your schedule.

Our office is conveniently located 10 minutes from downtown. There is an abundance of parking available with no charge and a bus stop directly in front of the building. There is elevator access within the building and the ITS office is wheelchair accessible.